Respect & Dignity
The service shall treat people equally, respect diversity and recognise that human rights and equality of opportunity are necessary for people to live dignified lives.
The service shall not reveal the names of clients of the service nor details of their individual situation without the permission of the client, and then only as relevant. Workers shall regard this rule as binding both whilst they work for the service and after they cease to do so.
The service shall at all times aim to maintain the privacy of the client, maintaining an environment that minimises the emotional cost to the client.
Self Determination of the Client
The service shall respect and encourage the right of clients to make their own decisions. Wherever appropriate, the CABACT shall offer the client alternative courses of action to enable them to express their needs and advocate on their own behalf.
Workers shall respect the individuality of the client and as far as possible be aware of their own attitudes so that they will not be discriminating or prejudiced in their dealings with clients.
Workers shall whenever necessary take action to ensure that clients receive the assistance and/or information they need. The CABACT may provide low-key advocacy, intervention and representation on behalf of a client with their permission.
This service shall not provide any information or advice which could be more appropriately supplied by a specialist service.
Workers should try to preserve their own anonymity when dealing with clients who phone or visit the shopfront.
Workers shall operate in accordance with CABACT policies and shall endeavour to maintain a high standard of sensitivity, efficiency and integrity.
Workers shall not accept personal remuneration from clients, nor provide material or financial assistance to clients from their own resources, whilst acting in their positions.
Workers shall endeavour to provide appropriate information with the goal that the information provided is not deliberately misleading or designed to impede or harm the client in any way.
Duty of Care
The CABACT shall endeavour to provide a safe environment for clients, visitors and workers of the organisation.