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ACT & Commonwealth Ombudsman
Takes complaints about administrative actions or decisions made by ACT and Commonwealth Government departments or bodies. An independent, confidential and impartial body with recommendation powers if complaints are found to be justified.
Location: Lvl 6 Farrell PL, Canberra City
Hours: Mon to Fri 8.30am to 5pm.
Phone: 1300 362 072 Web: www.ombudsman.gov.au
ACT Health and Community Services Complaints CommissionerHandles complaints regarding the provision of health and community services within the ACT.
Hours: Mon to Fri 9am to 5pm
Location: Lev 4/12 Moore St, Canberra City (within Human rights office)
Phone: 02 6205 2222 ACT Human Rights Commission
Fair & accessible process for dealing with complaints about discrimination, health services, & services for people with a disability & their carers, for older people & for children & young people 7 their carers. Hours: Mon to Fri 9am to 5pm.
Location: Lvl 4, 12 Moore St, Canberra City
Phone: 02 6205 2222 Web: www.hrc.act.gov.au
ACT Office of Fair Trading
Provides information and assistance in areas such as tenancy, motor vehicle purchases and repair, credit, lay-by and refunds. Advises the Minister and the Director of Consumer Affairs.
Hours Mon to Fri 8:30am to 4:30pm.
Location: 255 Canberra Ave Fyshwick
Phone: 02 6207 0400 Web: www.fairtrading.act.gov.au
Banking and Financial Services Ombudsman Ltd
Provides an independent dispute resolution service for customers.
Hours: Mon-Fri 9am-5pm
Phone: 1300 780 808 Web: www.fos.org.au
Consumer Law Centre of the ACT Free, independent community Legal centre funded by the ACT Govt. Provides legal assistance & advice to disadvantaged & vulnerable consumers, in the area of consumer credit, telecommunications & utilities, as well as general Fair Trading & consumer protection. Also raises awareness & understanding of consumers' rights works towards improving legal protection for consumers.
Hours: Phone for appointment between 9am and12 noon Mon to Frid ( through duty info worker Care Financial) Phone: 62571788
Housing ACT Complaints Helpline
Helps public housing clients to register complaints and provides general assistance.
Hours: Mon to Fri 9am to 5pm
Phone: 6207 1515 Web: www.dhcs.act.gov.au Private Health Insurance Ombudsman
Independent body dealing with inquiries and complaints on any aspect of private health insurance.
Hours: Mon to Fri 9am to 4:30pm
Phone: 1800 640 695 Residential Tenancies Tribunal/ ACT Civil & Administrative Tribunal ACAT
Hears and determines disputes between residential landlords and tenants. ACAT Lvl 1 Moore St Canberra City
Hours: Mon-Fri 9am-5pm / Phone: 02 6207 1740
Telecommunications Industry OmbudsmanProvides free, independent, just, informal and speedy resolution of complaints and disputes regarding telecommunications services including Internet Service Providers. Hours: Mon to Fri 9am to 5pm Phone: 1800 062 058 Web: www.tio.com.au Fair Work Australia National workplace relations tribunal. Functions: minimum wages, employment & conditions, enterprise bargainin, industrial action, dispute resolution, termination. Phone: 1300 799 675 Hours: Mon-Fri 9am-5pm Mail: GPO Box 1994 Melbourne Vic / Web: www.fwa.gov.au Fair Work Infoline Free info & advice on pay & work conditions for employers, employees & contractors, in the federal system/Service through Fair Work Ombudsman. Hours: Mon-Fri 8am-6pm Phone: 13 13 94 / Web: www.fairwork.gov.au Welfare Rights & Legal Centre
Provides free legal advice, information and advocacy in the following areas: private and public tenancy, Centrelink benefits and legal aid appeals for people on low incomes. WRLC also runs a night time legal advice service providing advice on all areas of law including unemployment, disability, discrimination, legal service and tenants advice service.
Hours: Mon-Tues-Thurs-Fri: 9.30am to 1pm.
Location: Havelock House, Gould St, Turner
Phone: 02 6247 2177
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