ACT & Commonwealth Ombudsman
Takes complaints about administrative actions or decisions made by ACT and Commonwealth Government departments or bodies. An independent, confidential and impartial body with recommendation powers if complaints are found to be justified.
Location: Lvl 6 Farrell PL, Canberra City
Hours: Mon to Fri 8.30am to 5pm.
Phone: 1300 362 072

Housing ACT Complaints Helpline
Helps public housing clients to register complaints and provides general assistance.
Hours: Mon to Fri 9am to 5pm
Phone: 6207 1515

ACT Human Rights Office
Investigates and conciliates complaints of discrimination, sexual harassment and racial vilification. Provides advice, information and community education..
Hours: Mon to Fri 9am to 5pm.
Location: Lvl 4, 12 Moore St, Canberra City
Phone: 02 6205 2222

ACT Office of Fair Trading
Provides information and assistance in areas such as tenancy, motor vehicle purchases and repair, credit, lay-by and refunds. Advises the Minister and the Director of Consumer Affairs.
Hours Mon to Fri 8.30am to 4.30pm.
Location: 255 Canberra Ave Fyshwick
Phone: 02 6207 0400

ACT Health and Community Services Complaints Commissioner
Handles complaints regarding the provision of health and community services within the ACT.
Hours: Mon to Fri 9am to 5pm
Location: Lev 4/12 Moore St, Canberra City (within Human rights office)
Phone: 02 6205 2222

Banking and Financial Services Ombudsman Ltd
Provides an independent dispute resolution service for customers.
Hours: Mon-Fri 9am-5pm
Phone: 1300 780 808

Free, independent community Legal centre funded by the ACT Govt. Provides legal assistance & advice to disadvantaged & vulnerable consumers, in the area of consumer credit, telecommunications & utilities, as well as general Fair Trading & consumer protection. Also raises awareness & understanding of consumers' rights works towards improving legal protection for consumers.

Hours: Phone for appointment between 9am & 12 noon Mon to Frid ( through duty info worker Care Financial)

Private Health Insurance Ombudsman
Independent body dealing with inquiries and complaints on any aspect of private health insurance.
Hours: Mon to Fri 9am to 4:30pm
Phone: 1800 640 695

Residential Tenancies Tribunal
Hears and determines disputes between residential landlords and tenants.
Hours: Mon-Fri 9am-4.30pm
Phone: 02 6217 4275

Telecommunications Industry Ombudsman
Provides free, independent, just, informal and speedy resolution of complaints and disputes regarding telecommunications services including Internet Service Providers.
Hours: Mon to Fri 9am to 5pm
Phone: 1800 062 058

Workplace Infoline
Providing telephone and email info  and advice about Aaustralian workplace relations system to employers and employees. (If a state workplace Ph:131628)
Hours: Mon to Fri 8am to 7pm
Mail:GPO Box 9879 Canberra ACT 2601
Phone: 1300 363 264
Web; www.workplaceauthority.gov.au

Termination of employment and dismissal claims.

AIRC Info line Ph: 1300 799 675

Web:  www.airc.gov.au.

Welfare Rights & Legal Centre
Provides free legal advice, information and advocacy in the following areas: private and public tenancy, Centrelink benefits and legal aid appeals for people on low incomes. WRLC also runs a night time legal advice service providing advice on all areas of law including unemployment, disability, discrimination, legal service and tenants advice service.
Hours: Mon-Tues-Thurs-Fri: 9.30am - 1pm.
Location: Havelock House, Gould St., Turner
Phone: 02 6247 2177