Citizens Advice Bureau (CAB) ACT Info Shop

Visit our Shopfront or give us a call or email.

 The Citizens Advice Bureau’s ACT Info Shop is your central one-stop shop for information and referral to Canberra’s community services, organisations, support and interest groups.

Drop in for free person-to-person help or use our phone assistance service.

 ASK US ANYTHING! If you have a problem and don’t know where to go, cannot navigate all the information out there, require community or government service info, or just want directions, our friendly volunteers and staff will help you with the options available to you. Our service is non judgemental and confidential.

ACT Info Shop

Location:    Room G.02, Griffin Centre,                                                

                    20 Genge St, Canberra City 

Phone:        02 6248 7988

Open:          Mon, Tue, Thur, Fri: 10am-4pm /

                    Wed: 10am-1pm

Email:          info@citizensadvice.org.au

 Other services at the CAB ACT Info Shop:

Free Computer Access

For low income earners, conditions apply.

Free Phone use

For those who have a Health Care card and are in crisis or in cases of emergency.

Free Info Guides

All are available from the ACT Info Shop or download from our website:  www.citizensadvice.org.au

New to Canberra

We are a valuable resource with practical information for people settling in to Canberra.

Free Tax Help

For low income earners, appointments required. Starts end of July each year.

Assistance for Community sector agencies and Government services

With our broad knowledge of the Canberra community and services we can save these agencies time by identifying services appropriate to their needs or by personally helping them to use our website and products more productively.

 Resources

Find out about what's on, 'what to do activities, community programs and courses.Browse our large collection of brochures on community & government services.

Volunteering with the Citizens Advice Bureau (CAB)

The CAB's ACT Info Shop's information and referral service is carried out by a team of dedicated Volunteers with support of the Shop Front/Volunteer Coordinator and staff.

The Volunteer role involves attending person to person with Shop Front visitor queries and to calls on the telephone info line.

When thinking about volunteering with the CAB it is good to note that a fair amount of committment is necessary in the role to build up the knowledge required to service the queries. Many of the CAB Volunteers are early retirees and have been involved in the Canberra community for some time either through their work and/or bringing up children in Canberra.

A good general knowledge of Canberra, active listening and problem solving skills, and an ability to communicate with a diversity of people are essential prerequisites for the role.

All our volunteers are supported in a friendly environment and given the appropriate training. All our volunteers and visitors are treated with respect and dignity.

A volunteer shift comprises one 3 hour morning shift per week (10am-1pm), or one 3 hour afternoon shift per week (1pm-4pm).

Recruitment of volunteers is based on the organisation's need; most of our volunteers stay on with the CAB for quite some time.

 So if you have a committment to helping others and would like to be involved in an organisation that directly assists people in the ACT, please contact the Volunteer Coordinator on Ph: 6248 7988 or email: info@citizensadvice.org.au.