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The Citizens Advice Bureau ACT has been serving the Canberra community for 30 years, building on the rich heritage of Citizens Advice Bureaus going back to 1939.
We believe that community services and facilities are only as effective as people's access to them and therefore it is essential that people are made aware of their options, rights and responsibilities when needing to access the services available. We also believe it is essential that people are not penalised through an inability to locate services, express their needs or advocate on their own behalf.
The Citizens Advice Bureau is therefore committed to providing up to date information, referral & support to all ACT residents. By educating people about their options, rights and responsibilities we can enhance their access to community resources & empower them to make informed decisions about their own life situations. The Citizens Advice Bureau ACT aspires to a community that is well informed and well resourced, in which isolation is broken down, connections are made, people have equitable access, disadvantage is overcome and people are supported and have options in implementing their decisions and choices. Organisational Role Within this aspiration, we see our role as maintaining the human interface in information provision and we prioritise working with those who are affected by disadvantage, including the socially isolated, people of Aboriginal and Torres Strait Islander descent and people from culturally and linguistically diverse backgrounds. Vision A community in which people have equitable access to information and service provision Mission To provide as accurate an information pathway as possible to inform people’s decision making and choices Values and Principles Information Provision Treatment of Clients Organisational Operation Accuracy Non-judgemental Innovation Confidentiality Dignity and respect Valuing volunteers & volunteering Impartiality Reciprocity Valuing Staff Relevant Options Reconciliation with Rights-based approach Indigenous persons Empowerment Right to information, knowledge and access Empathy Non-discriminatory Service OverviewTo gather & store data on community programs & community based services; To maintain the highest level of accuracy & quality of stored data, given available resources; To make available data & information to the whole of the ACT & regional community including individuals, government, community organisations & private companies; To undertake research & projects which relate to the provision of information; To assist the ACT government & community sector to maximise efficiency & cost savings regarding any current database needs or future requirements.
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